Springfield, MO – July 27, 2022 – Abacus CPAs, LLC is eager to announce Taylor Graves as the award recipient for the 2022 Abacus Values Award of Client Service Orientation. Graves joined the firm in January 2016 as a Customer Service Representative and was promoted to Coordinator in the Transportation Department.
Graves began at the Prime office in Springfield and soon started preparing tax returns and quarterly estimated taxes. Graves continues to develop relationships with his clients and gained an even deeper appreciation for the truck drivers during the COVID-19 pandemic.
“These drivers were still working. They didn’t get to go home,” he said. “I think knowing that aspect of sacrifice and then putting it into perspective for every client I talk to brings me joy. I’m doing what little part I can do for the drivers because of what they already do not only for Abacus, but Missouri and the United States. We wouldn’t be operational without them.”
The Abacus Value Award for Client Service Orientation recognizes an employee who effectively communicates, leads with innovation, has a sense of urgency and produces quality work.
“I try to treat every client the same. They need to be treated with respect and dignity and with commitment to excellence,” Graves said. “It’s also stepping up into a leadership role that if, for example, someone had a bad client interaction, I can call the client and go over the situation with them to make sure the client feels understood and heard and come up with a mutual beneficial solution.”
The Abacus Values Awards were created in 2020 to recognize individuals who fully exemplify Abacus Values in how they live, work and build relationships with clients and coworkers. Each recipient demonstrated exceptional understanding and achievement in client support and professional relationships.
2022 Complete List of Abacus Value Award Honorees:
Hannah Husgen, Senior Analyst in the Traditional Tax Department, is the recipient of the Abacus People Focus Award which includes the attributes of Respect, Effective Communication, Compassion and Cooperation.
Ashleigh Schroeder, Analyst in the Traditional Tax, Audit & Accounting Department, is the recipient of the Abacus Ownership Award which includes the attributes of Pride in Our Work, Desire to Succeed and Loyalty.
Stephanie Frazee, Senior Associate in the Transportation Department, is the recipient of the Abacus Integrity Award which includes the attributes of Responsible, Trustworthy and Honest.
Taylor Graves, Coordinator in the Transportation Department, is the recipient of the Abacus Client Service Orientation Award which includes the attributes of Effective Communication, Innovation, Sense of Urgency and Quality in Work.
Doris Helmick, Associate in Accounts Payable – McDonald’s, is the recipient of the Abacus Positive Attitude Award which includes the attributes of Coachable, Cooperative and Believing the Intentions and Abilities of Others are Good.
The Abacus CPAs Values Awards, established in 2020, honors individuals who embody the key components of our seven Cultural Learning Points which include our Mission, Values, Circles of Excellence, Welch Grid, Circle of Influence and Concern, Value-Added and Process Improvement, and Mature & Growth Mindset. The Abacus Values award celebrate our commitment to excellence, including client and employee interactions. Honorees are selected each spring at the conclusion of the Abacus Annual All-Staff Strategic Planning Retreat.
At Abacus™ CPAs, our focus is you! We believe that our employees and clients deserve to interact in an environment that fosters growth, trust, and confidence. Abacus™ professionals provide leadership by relentlessly pursuing the best guidance possible so those we serve can make smarter decisions.
Better Guidance. Smarter Decisions.